29 Jul 2015
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Research article
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Information and Communications Technologies
implementation of the ISO/IEC 20000 Standard to facilitate IT Service Management in Small IT Departments
Christine Dufour
Christine Dufour has a master in IT Engineering at the ÉTS, and a Bachelor of Science Degree. She holds an IT department management position in the Québec public sector.
Program :
Information Technology Engineering
Christine Dufour has a master in IT Engineering at the ÉTS, and a Bachelor of Science Degree. She holds an IT department management position in the Québec public sector.
Program :
Information Technology Engineering
Claude Laporte
Claude Y. Laporte was a Professor of software engineering at ÉTS before retiring. He is the Project Editor of the systems and software engineering ISO / IEC 29110 standards for Very Small Entities developing systems or software products.
Claude Y. Laporte was a Professor of software engineering at ÉTS before retiring. He is the Project Editor of the systems and software engineering ISO / IEC 29110 standards for Very Small Entities developing systems or software products.
Christine Dufour
Christine Dufour has a master in IT Engineering at the ÉTS, and a Bachelor of Science Degree. She holds an IT department management position in the Québec public sector.
Program : Information Technology Engineering
Claude Laporte
Claude Y. Laporte was a Professor of software engineering at ÉTS before retiring. He is the Project Editor of the systems and software engineering ISO / IEC 29110 standards for Very Small Entities developing systems or software products.
Program : Software Engineering Information Technology Engineering
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